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It can be configured to record all calls or some calls, either randomly or on demand. Businesses, particularly call centers, use call recording for training, quality management, and legal compliance. Consumer call-recording hardware was introduced in the 1970s, along with the first consumer-grade answering machines. [1]
Automatic message accounting (AMA) provides detailed accounting for telephone calls. When direct distance dialing (DDD) was introduced in the US, message registers no longer sufficed for dialed telephone calls. The need to record the time and phone number of each long-distance call was met by electromechanical data processing equipment.
In 1922, the company created an automatic punch recorder designed to record system status changes by punching holes in ticker tape. In 1933, Autocall purchased the Howe Manufacturing Company of Chicago, Illinois and used their proprietary transmitter design to produce the Autocall-Howe system, a high-end fire alarm system targeted at large ...
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In computer telephony an automatic dialler (shortened to an auto-dialler or more simply in context just a dialler, and also known as an outbound dialler) is a computer system that makes outgoing calls from a call centre to customers from call agents based upon a loaded list of contacts.
Flight records for the plane made by Brazil's Embraer that crashed last week in Kazakhstan are headed to the South American country so the data can be extracted, the Brazilian Air Force said in a ...
Too much sugar can impact your risk of diabetes and cardiovascular disease. Here is why drinks are particularly a problem.
In telecommunications, an audio response unit (ARU) (often included in IVR systems) is a device that provides synthesized voice responses to DTMF keypresses by processing calls based on (a) the call-originator input, (b) information received from a database, and (c) information in the incoming call, such as the time of day. ARUs increase the ...
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