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The term implies ease in getting along with others and determines one's ability to lead and express effectively and successfully. Psychologists define emotional competence as the ability to monitor one's own and others' feelings and emotions and to use this information to guide one's thinking and actions. [2]
Emotional intelligence (EI), also known as emotional quotient (EQ), is the ability to perceive, use, understand, manage, and handle emotions.High emotional intelligence includes emotional recognition of emotions of the self and others, using emotional information to guide thinking and behavior, discerning between and labeling of different feelings, and adjusting emotions to adapt to environments.
That is why the success of many projects, and the organization itself, depends on the success of "handlers," the people (usually managers) whose interventions either assuage individuals' pain from toxicity or eliminate it completely. "[22] "One can conclude that the ability to effectively deal with emotions and emotional information in the ...
Humour, an example of cognitive change, has been shown to be an effective emotion regulation strategy. Specifically, positive, good-natured humour has been shown to effectively up-regulate positive emotion and down-regulate negative emotion. On the other hand, negative, mean-spirited humour is less effective in this regard. [47]
Assertive communicators generally have high self-esteem, as they have the confidence to communicate effectively with others without getting offended or being manipulative. [9] While conversing, assertive communicators will state limits and expectations, state observations without judgment, be active listeners, and check on others' feelings. [ 3 ]
For effective communication about emotions, these three parts of the message need to align or be "congruent." If there is any incongruence, where the verbal and non-verbal cues contradict each other, the receiver might be confused or irritated by the conflicting messages.
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