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If you get a notice that you need an active Desktop Gold subscription and don't wish to subscribe, learn how to access your email and other info through an old version of Desktop Gold or at mail.aol.com.
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If you access AOL Mail from an app on your mobile device or your computer, your settings or actions could have caused emails to be deleted from your account or moved out of the Inbox.
The Inbox style setting changes how your messages appear in AOL Mail. This setting is enabled at an account level, which means your preferences will carry over to the desktop site, the mobile site, and the AOL app. The Unified Inbox displays all your emails in one place instead of separate New Mail and Old Mail folders.
Basic search - Enter keywords in the top search bar, then click the Search icon; Search by sender - When viewing a list of emails, mouse over 1 and click the Search icon
If possible, ask the sender to resend the message to see if you can get the message a second time. Check for emails in your Spam folder. If you find emails in your Spam folder that don't belong there, you'll need to mark the messages as "not spam." 1. Sign in to AOL Mail. 2. Click the Spam folder. 3. Select the message that isn't spam. 4.