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Originally, 800 service in the US and 800 service in Canada were isolated from each other, but in 1984, an agreement between carriers in the two countries allowed the numbers in each country to be accessible to the other. Providers of 800 service were able to add zones to cover the expanded areas able to be offered.
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Callers dial 1-800 (888 or 866)-FREE411 [373-3411] from any phone in the United States to use the toll-free service. Sponsors cover part of the service cost by playing advertising messages during the call. Callers always hear an ad at the beginning of the call, and then another after they have made their request.
By 2006, however, area code 418 was on the brink of exhaustion because of Canada's system of number allocation. Every competitive local exchange carrier is allocated blocks of 10,000 numbers, which correspond to a single three-digit prefix , for every rate centre in which it plans to offer service, even for small hamlets.