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Johnson’s first major initiative was the 2017 two-year North Star project that aimed to refocus Starbucks’ approach to customer service. [ 45 ] [ 46 ] However, employees reported that Starbucks was forcing baristas to take responsibility for customer-service problems caused by other issues like understaffed stores, an increasing demand from ...
Starbucks interim CEO Howard Schultz announced a $1 billion investment in U.S. partners (what the company calls it employees) and stores for fiscal year 2022 during the company's Q2 earnings call.
Starbucks CEO Brian Nichol has shared that the company is doubling its parental leave policy after an email from his employee caught his attention.. The American coffee company shared a message ...
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Starbucks announced that it planned to open 300 stores that will primarily focus on carryout and pickup orders. [66] [67] The new stores will work with the Starbucks mobile app for prepayment by the customer before arrival to pick up the order. The layout of some stores will also be modified with a separate counter for picking up mobile orders.
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