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A hotel manager, hotelier, or lodging manager is a person who manages the operation of a hotel, motel, resort, or other lodging-related establishment. [1] Management of a hotel operation includes, but is not limited to management of hotel staff, business management, upkeep and sanitary standards of hotel facilities, guest satisfaction and customer service, marketing management, sales ...
Certified Hotel Administrator (CHA) is the highest certification from the American Hotel & Lodging Educational Institute. To be eligible, individuals must fall into one of the following categories: General Manager , owner/operator in a lodging hospitality company, or corporate executive at a lodging hospitality company responsible for the ...
One industry expert stated in 2008 that "almost all large companies have some sort of program like [hoteling]." [ 14 ] As of 2013, the US agency FEMA planned to move to a hoteling model by 2016; [ 15 ] and a 2015 plan announced by the U.S. Department of Homeland Security and the General Services Administration named hoteling as one of the ...
A night auditor is an employee who works at the reception of a hotel during the course of the night shift. Apart from performing the usual duties of a hotel receptionist, the night auditor's main task is to perform accounting checks. Depending on the hotel's size, a night auditor might be responsible for coordinating with other night shift ...
Degrees in hospitality management may also be referred to as hotel management, hotel and tourism management, or hotel administration. Degrees conferred in this academic field include BA, Bachelor of Business Administration, BS, BASc, B.Voc, MS, MBA, Bachelor of Hospitality Management [citation needed], Master of Management, PhD and short term ...
The extent of duties of an individual hotel general manager vary significantly depending on the size of the hotel and company organization; for example, general managers of smaller boutique-type hotels may be directly responsible for additional administrative duties such as accounting, human resources, payroll, purchasing, and other duties that ...
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Employees working in the front desk will also help customers with problems and complaints. [ 4 ] The front office in the hotel industry, also called the reception area , which the receptionist is the one who get in touch with the customers, most importantly, confirm their reservation and answering their questions. [ 5 ]