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2. Technical support - Wikipedia

   en.wikipedia.org/wiki/Technical_support

   Technical support, commonly shortened as tech support, is a customer service provided to customers to resolve issues, commonly with consumer electronics. This is commonly provided via call centers , online chat and email . [ 1 ]

3. Information systems technician - Wikipedia

   en.wikipedia.org/wiki/Information_systems_technician

   Additionally, Information systems technicians can conduct training and provide technical support to end-users, providing this for a departments (sometimes across multiple organizations). See also [ edit ]

4. Network administrator - Wikipedia

   en.wikipedia.org/wiki/Network_administrator

   The role of the network administrator can vary significantly depending on an organization's size, location, and socioeconomic considerations. Some organizations work on a user-to-technical support ratio, [1] [2] [3] Network administrators are often involved in proactive work. This type of work will often include: [citation needed]

5. System administrator - Wikipedia

   en.wikipedia.org/wiki/System_administrator

   Sometimes, almost exclusively in smaller sites, the role of system administrator may be given to a skilled user in addition to or in replacement of their duties. Skills Some of this section is from the Occupational Outlook Handbook , 2010–11 Edition, which is in the public domain as a work of the United States government .

6. Application analyst - Wikipedia

   en.wikipedia.org/wiki/Application_analyst

   An application analyst (also applications systems analyst) is someone whose job is to support a given application or applications. This may entail some computer programming, some system administration skills, and the ability to analyze a given problem, diagnose it and find its root cause, and then either solve it or pass the problem on to the relevant people if it does not lie within the ...

7. Production support - Wikipedia

   en.wikipedia.org/wiki/Production_Support

   A production support analyst or engineer is responsible for monitoring the production environments, servers, scheduled jobs, incident management and receiving incidents and requests from end-users, analyzing these and either responding to the end user with a solution or escalating it to other IT teams.