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The Service Excellence Awards are any Awards that seek to reward and recognize organizations and individuals who excel in serving clients whether in private organisations (Customer Services) or public organisations (Public Service). The term first came to prominence after its adoption by the Customer Service Institute of Australia in 2001. [1]
Service excellence in healthcare is difficult to define and better described as a “I know when I receive it, or perhaps more frequently, I know when I have not.” [3] According to Robert Johnson (Institute of Customer Service), service excellence has four key elements: delivering the promise of quality healthcare, providing a personal touch ...
The United Nations (UN) Public Service Award is the most prestigious international recognition of excellence in public service. [citation needed] It rewards the creative achievements and contributions of public service institutions that lead to a more effective and responsive public administration in countries worldwide. Through an annual ...
The awards have been presented annually since 2002 by the nonprofit, nonpartisan Partnership for Public Service to celebrate excellence in the U.S. federal civil service, and are named for Samuel J. Heyman, the organization's founder. To date, over 120 individuals and teams have been recognized. [citation needed]
The Customer Service Excellence Standard is made up of 5 criteria with 57 elements in total. Assessment is carried out via a desktop review by an authorised assessor followed by an on site visit lasting one, two or three days (sometimes more) depending on the size of the department or organisation being assessed.
The National Institute for Automotive Service Excellence (ASE) is a professional certification group that certifies professionals and shops in the automotive repair and service industry in the United States and parts of Canada.
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The Malcolm Baldrige National Quality Award recognizes U.S. organizations in the business, health care, education, and nonprofit sectors for performance excellence. The Baldrige Award is the highest [2] formal recognition of the performance excellence of both public and private U.S. organizations given by the President of the United States.