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  2. Lufkin (brand) - Wikipedia

    en.wikipedia.org/wiki/Lufkin_(brand)

    Lufkin is a brand featuring primarily measurement tools such as calipers, gauges, micrometers, and measuring tapes. Lufkin is a brand of Apex Tool Group . History

  3. Lufkin Industries - Wikipedia

    en.wikipedia.org/wiki/Lufkin_Industries

    Lufkin is a provider of rod lift products, automated control and optimization equipment and software for rod lift equipment to the oil and gas industry. It was an independent company until being acquired by GE Oil & Gas in July 2013, which later merged with Baker Hughes to create Baker Hughes , a GE Company (BHGE).

  4. Customer review - Wikipedia

    en.wikipedia.org/wiki/Customer_review

    A customer review is an evaluation of a product or service made by someone who has purchased and used, or had experience with, a product or service. Customer reviews are a form of customer feedback on electronic commerce and online shopping sites.

  5. Performance indicator - Wikipedia

    en.wikipedia.org/wiki/Performance_indicator

    A performance indicator or key performance indicator (KPI) is a type of performance measurement. [1] KPIs evaluate the success of an organization or of a particular activity (such as projects, programs, products and other initiatives) in which it engages. [ 2 ]

  6. Business performance management - Wikipedia

    en.wikipedia.org/wiki/Business_performance...

    Business performance management (BPM) (also known as corporate performance management (CPM) [2] enterprise performance management (EPM), [3] [4] organizational performance management, or performance management) is a management approach which encompasses a set of processes and analytical tools to ensure that an organization's activities and output are aligned with its goals.

  7. Service level - Wikipedia

    en.wikipedia.org/wiki/Service_level

    The α service level is an event-oriented performance criterion. It measures the probability that all customer orders arriving within a given time interval will be completely delivered from stock on hand, i.e. without delay. Two versions are discussed in the literature differing with respect to the time interval within which the customers arrive.

  8. Performance measurement - Wikipedia

    en.wikipedia.org/wiki/Performance_measurement

    Academic articles that provide critical reviews of performance measurement in specific domains are also common—e.g. Ittner's observations on non-financial reporting by commercial organisations,; [10] Boris et al.'s observations about use of performance measurement in non-profit organisations, [11] or Bühler et al.'s (2016) analysis of how external turbulence could be reflected in ...

  9. Service quality - Wikipedia

    en.wikipedia.org/wiki/Service_quality

    Measuring service quality may involve both subjective and objective processes. In both cases, it is often some aspect of customer satisfaction which is being assessed. However, customer satisfaction is an indirect measure of service quality. Research has also indicated that the presence of service quality leads to several outcomes including ...