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A quality management system (QMS) is a collection of business processes focused on consistently meeting customer requirements and enhancing their satisfaction. It is aligned with an organization's purpose and strategic direction (ISO 9001:2015). [1]
The intersection of technology and quality management software prompted the emergence of a new software category: Enterprise Quality Management Software (EQMS). EQMS is a platform for cross-functional communication and collaboration that centralizes, standardizes, and streamlines quality management data from across the value chain.
Quality, cost, delivery (QCD), sometimes expanded to quality, cost, delivery, morale, safety (QCDMS), [1] is a management approach originally developed by the British automotive industry. [2] QCD assess different components of the production process and provides feedback in the form of facts and figures that help managers make logical decisions.
The quality of work is constrained by the project's budget, deadlines and scope (features). The project manager can trade between constraints. Changes in one constraint necessitate changes in others to compensate or quality will suffer. For example, a project can be completed faster by increasing budget or cutting scope.
A simplification of the main aspects of a management system is the 4-element "plan, do, check, act" approach. A complete management system covers every aspect of management and focuses on supporting the performance management to achieve the objectives. The management system should be subject to continuous improvement as the organization learns.
The Project Management Institute's PMBOK Guide "Software Extension" defines not "Software quality" itself, but Software Quality Assurance (SQA) as "a continuous process that audits other software processes to ensure that those processes are being followed (includes for example a software quality management plan)." whereas Software Quality ...
In quality management system, a quality policy is a document developed by management to express the directive of the top management with respect to quality. [1] [2] Quality policy management is a strategic item. [3]
A recent study of quality in 33 food categories, for example, found that high quality was most often associated with attributes such as "rich and full flavor, tastes natural, tastes fresh, good aroma, appetizing looks". [citation needed] Aesthetics also refers to the "outside" feel of the product.