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In October 2018, it acquired Dimelo, a Paris-based OmniChannel contact center provider. [36] In January 2019, it acquired Connect First, a Boulder, Colorado-based outbound and blended customer engagement provider. [37] In December 2020, it purchased DeepAffects, which specializes in intelligence-assisted speech recognition. [38]
KANA Software, Inc. is a wholly owned subsidiary of Verint Systems (NASDAQ: VRNT) and provides on-premises and cloud computing hosted customer relationship management software products to many of the Fortune 500, mid-market businesses and government agencies.
In October 2011, Noble Systems acquired Open Wave, a Workforce Management (WFM) software and solutions specialist. [3] In March 2018, Noble Systems acquired FidoTrack, a provider of Cloud Gamification software and services for call centers. [4] In 2021, the company merged with Aspect Software to form Alvaria. [5]
In May 2013, the company acquired Angel.com, a provider of cloud-based contact center solutions, from parent company MicroStrategy, for $110 million. [ 18 ] In March 2014, the company acquired Solariat, a developer of software to measure and manage social media engagements for customers.
Aspect was founded under the name Aspect Communications in 1973, when its software powered the first call center flight booking system with an intelligent Automatic Call Distributor. [ 8 ] In 2005, Aspect Communications was acquired by Concerto Software for $1 billion, [ 9 ] with the new entity called Aspect Software. [ 10 ]
Telax Hosted Call Center, is the trading name of Telax Voice Solutions Inc., formerly Telax Systems Inc. A privately held application service provider delivering automatic call distribution (ACD), self-service IVR, business intelligence tools and VoIP services, to a network of enterprises, government organizations, ISPs and other service providers across North America.
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