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In October 2018, it acquired Dimelo, a Paris-based OmniChannel contact center provider. [36] In January 2019, it acquired Connect First, a Boulder, Colorado-based outbound and blended customer engagement provider. [37] In December 2020, it purchased DeepAffects, which specializes in intelligence-assisted speech recognition. [38]
KANA Software, Inc. is a wholly owned subsidiary of Verint Systems (NASDAQ: VRNT) and provides on-premises and cloud computing hosted customer relationship management software products to many of the Fortune 500, mid-market businesses and government agencies.
In May 2013, the company acquired Angel.com, a provider of cloud-based contact center solutions, from parent company MicroStrategy, for $110 million. [ 18 ] In March 2014, the company acquired Solariat, a developer of software to measure and manage social media engagements for customers.
In October 2011, Noble Systems acquired Open Wave, a Workforce Management (WFM) software and solutions specialist. [3] In March 2018, Noble Systems acquired FidoTrack, a provider of Cloud Gamification software and services for call centers. [4] In 2021, the company merged with Aspect Software to form Alvaria. [5]
This was followed with the launch of its web client and its establishment of an RnD center in Colombo. In 2001, IFS introduced Java-based mobile clients and Internet portals. In 2004, NEC acquired a 7.7% of IFS share capital. By 2005, IFS Applications had more than 500,000 users. In 2008, IFS launched its new GUI and began several acquisitions. [7]
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Telax Hosted Call Center, is the trading name of Telax Voice Solutions Inc., formerly Telax Systems Inc. A privately held application service provider delivering automatic call distribution (ACD), self-service IVR, business intelligence tools and VoIP services, to a network of enterprises, government organizations, ISPs and other service providers across North America.
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