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Bestselling management author and CNBC contributor Suzy Welch tells CNBC Make It that there are three things employees should avoid doing or saying at work — at all costs.
Encourage co-workers to torment, alienate, harass, and/or humiliate other peers; Take credit for others' accomplishments; Steal and/or sabotages other persons' work; Refuse to take responsibility for misjudgements and/or errors; Respond inappropriately to stimuli, such as with a high-pitched and forced laugh
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Aggressive acts can take any possible combination of these three dichotomies. For example, failing to deny false rumors about a coworker would be classified as verbal–passive–indirect. Purposely avoiding the presence of a coworker you know is searching for your assistance could be considered physical–passive–direct.
A summary of research conducted in Europe suggests that workplace incivility is common there. [2] In research on more than 1000 U.S. civil service workers, Cortina, Magley, Williams, and Langhout (2001) found that more than 70% of the sample experienced workplace incivility in the past five years. [2]
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