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Assembla Tickets Yes, Wiki syntax, email notification, linking to Subversion commits, document manager, charts, reports, notifications Yes Yes Yes Yes No Yes Yes No Unknown No No Axosoft: Yes, Team Wiki, Burndown, GitHub and TortoiseSVN integration, dashboards, custom reports for OnPremises, e-mail notifications and alerts, customer portal ...
OTRS (originally Open-Source Ticket Request System) is a service management suite. The suite contains an agent portal, admin dashboard and customer portal. In the agent portal, teams process tickets and requests from customers (internal or external). There are various ways in which this information, as well as customer and related data can be ...
Among other things, RT offers custom ticket lifecycles, seamless email integration, configurable automation, and detailed permissions and roles. RT has many ways to highly customize creating and updating tickets, owners, dependencies, custom everything, and workflows. A web interface is available for both logged in users and guest/customer/end ...
An issue tracking system (also ITS, trouble ticket system, support ticket, request management or incident ticket system) is a computer software package that manages and maintains lists of issues. [1] Issue tracking systems are generally used in collaborative settings, especially in large or distributed collaborations, but can also be employed ...
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Service Manager is an ITSM Tool using the ITIL framework providing a web interface for corporate changes, releases and interactions (request fulfillment) supported by a Service catalog and CMDB. For a summary of the functionality, screenshots, data sheets, white papers and more information refer to the sources listed above.
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Jira includes tools allowing migration from competitor Bugzilla. [10] Jira is offered in three packages: [11] Jira Software includes the base software, including agile project management features (previously a separate product: Jira Agile). Jira Service Management is intended for use by IT operations or business service desks.
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