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Back office and non-voice services contributed $1.1 billion in revenues to the country's outsourcing sector in 2009. Former IBPAP executive director for information research Gillian Virata said that the Philippine KPO industry is expected to reach the same market size as the voice service sector by 2015-2016.
A job description or JD is a written narrative that describes the general tasks, or other related duties, and responsibilities of a position. It may specify the functionary to whom the position reports, specifications such as the qualifications or skills needed by the person in the job, information about the equipment, tools and work aids used, working conditions, physical demands, and a ...
Functional manager vs. project manager Functional managers and project managers have different roles and duties within an organization. Functional managers are accountable to manage people with specific skills and different resources within a department or section to meet functional objectives as well as corporate objectives.
Managers use job analysis to determine the job's specific activities and performance standards. Training: The job description should show the activities and skills, and therefore training, that the job requires; Discovering unassigned duties: Job Analysis can also help reveal unassigned duties. For example, a company's production manager says ...
a tool for organizing jobs into a clearly defined set of groups according to the tasks and duties undertaken in the job. It is intended for use in statistical applications and in a variety of client oriented applications.
In some cases, voice-tracking is done to give station employees the flexibility to carry out other responsibilities. For example, a DJ may also have managerial duties as a program director or general manager. Voice-tracking allows that person to record a three-hour air shift in considerably less time, freeing them up to do office work.
Middle managers are responsible for large teams and are unable to control performance of every single individual. Thus, direct or line manager measures the team performance and reports to the middle manager. Set of duties – unlike line managers, who have a clear procedure of work and set of duties, middle managers have only target goals. The ...
Competency-based job descriptions decrease the chances of the employer hiring the wrong person for the job. [6] To ensure that staff are placed properly within a small business, they must create a detailed job description. For a small business it is crucial that they hire the right number of people.