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In September 2017 Parcel2Go merged with National Pallets of Heathfield, East Sussex, the expected benefit for National Pallets being improved IT support, whilst giving Parcel2go an option to offer customers a pallet service for larger deliveries. [6] In November 2019 the company launched a £500,000 fundraising attempt on Crowdcube. [7]
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Customer service is the assistance and advice provided by a company through phone, online chat, mail, and e-mail to those who buy or use its products or services. Each industry requires different levels of customer service, [ 1 ] but towards the end, the idea of a well-performed service is that of increasing revenues.
Yodel is a delivery service company based in Liverpool, England. [1] [2] It was originally known as the Home Delivery Network (HDN, [3] full name Home Delivery Network Limited, HDNL), [4] until it acquired the business-to-business (B2B) and retail operations of DHL Express UK and thereafter, rebranded itself as Yodel in May 2010.
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