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Customer service is a tough industry to work in, but with the right skills you can be successful and reap the awards of helping clients. Every company has customer service representatives to ...
[1] [2] Customer service representatives answer questions or requests from customers or the public. They typically provide services by phone, but some also interact with customers face to face, by email or text, via live chat, and through social media. [3] Qualifications include good communication, problem-solving, and computer skills. [1]
While it includes "customer service" in the title, the fact that the job leads with a need to accomplish daily, weekly and monthly close rates makes it clear that sales is a primary focus.
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Though the service itself was free, the contents of the answers were owned by the respective users; Yahoo! maintains a non-exclusive and royalty-free worldwide right to publish the information. [30] Chat was explicitly forbidden in the Community Guidelines, although categories like Politics and Religion & Spirituality were mostly opinion. [31]
The service was conceived and created by Michael Quoc (Director of Products), [4] Matthew Fukuda (Head of Design), Eric Fixler (Engineering Lead) and others in the Yahoo! Advanced Products Group incubator. On November 3, 2008, Yahoo! Live announced that the service would be ended on Dec. 3. [5]
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