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As of 2021, revenue of Indian BPO industry was estimated at US$ 38 billion. [2] Government of India has launched India BPO Promotion Scheme (IBPS) as part of Digital India initiative to encourage job creation in Tier-2 and Tier-3 cities. [3] [4] India's BPO Industry handles 56% of the world's business process outsourcing.
The BPO industry is a small segment of the total outsourcing industry in India. The BPO industry workforce in India is expected to shrink by 14% in 2021. [citation needed] The BPO industry and IT services industry in combination are worth a total of US$154 billion in revenue in 2017. [34] The BPO industry in the Philippines generated $22.9 ...
The information technology (I.T.) industry in India comprises information technology services and business process outsourcing. [1] The share of the IT-BPM sector in the GDP of India is 7.4% in FY 2022. [2] [3] The IT and BPM industries' revenue is estimated at US$ 245 billion in FY 2023.
The overall employment in the eight selected sectors covered in the quarterly surveys has increased by 10.66 lakh (0.16%). In IT/BPO sector the increase in the employment is maximum (6.9 lakh) during the year 2009–10. Emigration of Labour for employment abroad; Employment services and vocational training
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The Department for Promotion of Industry and Internal Trade (DPIIT) is a central government department under the Ministry of Commerce and Industry in India. It is responsible for formulation and implementation of promotional and developmental measures for growth of the industrial sector, keeping in view the national priorities and socio-economic objectives.
A call centre is an office with the capacity to field many telephone calls for a company. [1] Types of call centre work can include customer service and telemarketing. Factors that have made India attractive as a hub of call centre work from the English-speaking world include its convenient time zone, low labour costs, and large English-speaking popu
National Institute of Entrepreneurship and Small Business Development (NIESBUD) National Skill Development Corporation (NSDC) Indian Institute of Entrepreneurship (IIE), Guwahati; National council of vocational education and training (NCVET) National skill development agency (NSDA)