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We strongly recommend only using a genuine Microsoft or Microsoft-licensed power supply—one that either came with your Surface or was purchased separately—to charge the battery. Related topics How to charge Surface
Here’s some info about charging your Surface and what Microsoft-licensed power supplies are available for Surface. Connect your charger. To begin charging your Surface, connect the power supply that was designed for your Surface to a power source—a wall outlet, power strip, or surge protector.
Charge your Surface using the power supply that was designed for your Surface or using a USB Type-C PD charger (for Surface devices that have a USB-C port). USB-C charging. For Surface devices that have a USB-C port, you can choose to charge your device using that port with a USB Type-C PD charger. If you choose to do so, keep these things in mind:
Solution 1: Check that you're using the power supply designed for your Surface. Using the right power supply makes sure your Surface is receiving enough power to operate the device and charge the battery. See Surface power supplies and charging requirements for more info. Solution 2: Remove the battery driver and install updates
Sign, sketch, or navigate with the optional Surface Slim Pen 2, securely stored and charging wirelessly in Surface Pro Signature Keyboard. Surface Pro 9 with Intel® Evo™ 12th Gen processor and Thunderbolt™ 4 ports, delivers blazing fast performance.
If the LED light on your Surface charger is blinking, flashing, or off, here’s what to do: Check cables and reset your power supply unit: Disconnect the charger from your Surface, unplug the power cable from the power outlet in the wall, and then disconnect any USB accessories.
Surface Keyboards are compatible with Surface Pro 8 and later models. They have a connector that looks like this: Surface Pro Type Covers are compatible with Surface Pro 7+ and earlier models.
Surface Pro (5th Gen) comes with Windows 10 Pro edition. If you're not sure which Surface model you're using, see Which Surface model do I have? Diagrams of Surface Pro (5th Gen)
Find the serial number for your Surface Pen or Surface Slim Pen in the Surface app. Here's how: Select Start , search for surface , then select the app from the list of results.
Learn how the service process for Microsoft Surface works and how to request service online if your Surface needs repair.