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2. Interaction Connect - Suicide Prevention Lifeline

   webclient.suicidepreventionlifeline.org/iconnect

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3. Interaction Connect - Insert and Delete Directory Entries

   webclient.suicidepreventionlifeline.org/iconnect/help/en/desktop/insert_and...

   Verification ensures that the phone numbers are correctly formatted and can be dialed. As soon as you enter a valid phone number on a new contact record, the Dial button is available. You can immediately dial the contact's number and save or discard changes to the contact record.

4. Interaction Connect - Interaction Connect Help

   webclient.suicidepreventionlifeline.org/iconnect/help/en/desktop/client...

   Contact your PureConnect administrator to see if you can become a designated contact or if the administrator will report your issue. To visit the PureConnect Community Forum , go to http://community.inin.com .

5. Interaction Connect - Interaction Connect Help

   webclient.suicidepreventionlifeline.org/iconnect/help/en/index.htm

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6. Interaction Connect - Using the Dial Pad

   webclient.suicidepreventionlifeline.org/iconnect/help/en/desktop/using_the...

   The Dial Pad enables you to dial a phone number to make a call, send DTMF tones to a connected call or the currently selected call, or make selections from an automated telephone menu system. The Dial Pad can also send DTMF tones through a connected SIP Soft Phone.

7. Interaction Connect - Change Your Password

   webclient.suicidepreventionlifeline.org/iconnect/help/en/desktop/change_your...

   If you have forgotten your CIC password, contact your CIC administrator. Your CIC administrator can reset your password in Interaction Administrator. Password Policies

8. Interaction Connect - Set Up Follow-me Routing

   webclient.suicidepreventionlifeline.org/iconnect/help/en/desktop/set_up_follow...

   To add a follow-me phone number: In the Application Settings dialog box, click Calls > Follow Me. To prompt callers for their name, in the Follow Me properties details pane, select the Screen Calls check box.

9. Using the Directory Toolbar - Suicide Prevention Lifeline

   webclient.suicidepreventionlifeline.org/iconnect/help/en/desktop/using_the...

   Using the Directory Toolbar. Use the Directory toolbar to simplify working with contacts and managing the flow of incoming interactions. The Directory toolbar provides actions involving directory entries and active interactions.

10. Working with Chat Sessions - Suicide Prevention Lifeline

    webclient.suicidepreventionlifeline.org/iconnect/help/en/desktop/working_with...

    Working with Chat Sessions. In the CIC client, chat sessions are online, real-time, typed conversations between CIC client users or between a CIC client user and a remote chat participant browsing your website.

11. Interaction Connect - Manage a Chat Session

    webclient.suicidepreventionlifeline.org/iconnect/help/en/desktop/manage_chat...

    Manage a Chat Session. CIC client users can participate in intercom chats or web chats. Chat sessions can include two or more users. You can use the Current Interaction view to manage a chat. You can also use the Interaction Notes sidebar in My Interactions to add notes to a chat session.. Related Topics