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A typical relay service conversation. A telecommunications relay service, also known as TRS, relay service, or IP-relay, or Web-based relay service, is an operator service that allows people who are deaf, hard of hearing, deafblind, or have a speech disorder to place calls to standard telephone users via a keyboard or assistive device.
"Sprint Relay is pleased to add another groundbreaking solution to its portfolio - and bring to the market a service that improves our customers' experience," said Mike Ellis, director-Sprint Relay.
"With the Sprint Relay ID pack, Sprint became the first carrier to develop multiple applications in a single package to meet the needs of the deaf and hard-of-hearing communities. With the Sprint ...
Similar to Voice Carry Over Telephone (VCO), The Internet Protocol (IP) Relay Service is used by Deaf or Hard of Hearing people can use the phone, but sometimes they cannot hear and don't understand voices on the phone. IP relay is accessible through the internet and allows the person to communicate by text.
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Captioned telephony is the streaming of real-time text captions in parallel with speech on a phone call. This is used by people who are hard of hearing to allow them to have the full benefit of listening as best they can, hearing all the intonation etc. in speech, yet have the captions for those words they cannot hear clearly enough.
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In certain countries, there are systems in place so that a deaf person can communicate with a hearing person on an ordinary voice phone using a human relay operator. There are also "carry-over" services, enabling people who can hear but cannot speak ("hearing carry-over," a.k.a. "HCO"), or people who cannot hear but are able to speak ("voice ...