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Information technology (IT) is a set of related fields within information and communications technology (ICT), that encompass computer systems, software, programming languages, data and information processing, and storage. [1] Information technology is an application of computer science and computer engineering.
The following outline is provided as an overview of and topical guide to information technology: . Information technology (IT) – microelectronics based combination of computing and telecommunications technology to treat information, including in the acquisition, processing, storage and dissemination of vocal, pictorial, textual and numerical information.
Information and communications technology (ICT) is an extensional term for information technology (IT) that stresses the role of unified communications [1] and the integration of telecommunications (telephone lines and wireless signals) and computers, as well as necessary enterprise software, middleware, storage and audiovisual, that enable users to access, store, transmit, understand and ...
ITIL (previously and also known as Information Technology Infrastructure Library) is a framework with a set of practices (previously processes) for IT activities such as IT service management (ITSM) and IT asset management (ITAM) that focus on aligning IT services with the needs of the business.
Originally administered in 2001 through The Chauncey Institute, the CTT program was acquired by CompTIA and renamed as CTT+. It was created through a collaboration of the Information Technology Training Association, Inc. (ITTA) and the Computer Education Management Association (CedMA). [28]
Information systems (IS) is the study of complementary networks of hardware and software (see information technology) that people and organizations use to collect, filter, process, create, and distribute data. [48] [49] [50] The ACM's Computing Careers describes IS as:
An information system (IS) is a formal, sociotechnical, organizational system designed to collect, process, store, and distribute information. [1] From a sociotechnical perspective, information systems comprise four components: task, people, structure (or roles), and technology. [2]
A service desk is a primary IT function within the discipline of IT service management (ITSM) as defined by ITIL. It is intended to provide a Single Point of Contact (SPOC) to meet the communication needs of both users and IT staff, [7] and also to satisfy both Customer and IT Provider objectives.
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