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  2. SuperOffice - Wikipedia

    en.wikipedia.org/wiki/SuperOffice

    SuperOffice is a European supplier of business-to-business customer relationship management (CRM) software. SuperOffice was founded in 1989 [ 1 ] by Une Amundsen. He renamed the company "Superland" and referred to himself as "The King of Superland". [ 2 ]

  3. Here's the Best Time to Call Customer Service - AOL

    www.aol.com/news/on-best-time-to-call-customer...

    As the graph shows, requests put in during the morning see a 5-hour median response time; wait until the end of the afternoon, and you're looking at a response time closer to 17 hours.

  4. USAGov - Wikipedia

    en.wikipedia.org/wiki/USAGov

    USAGov, formerly the Federal Citizen Information Center and Federal Consumer Information Center (FCIC), is a department in the United States government's General Services Administration. FCIC, founded in 1970, began as the federal government's distribution outlet for free and low cost federal consumer publications sent out from the Government ...

  5. Customer service - Wikipedia

    en.wikipedia.org/wiki/Customer_service

    Customer service may be provided in person (e.g. sales / service representative), or by automated means, [11] such as kiosks, websites, and apps. An advantage of automation is that it can provide service 24 hours a day which can complement face-to-face customer service. [12] There is also economic benefit to the firm.

  6. Requests and inquiries - Wikipedia

    en.wikipedia.org/wiki/Requests_and_inquiries

    The change was made to avoid the common misconception that this motion was to provide information instead of correctly being a request. [8] The information sought in the request generally pertains to the substantive matter under discussion, and therefore the request is distinct from a parliamentary inquiry, which requests information related to ...

  7. Call centre - Wikipedia

    en.wikipedia.org/wiki/Call_centre

    The contact center is a central point from which all customer contacts are managed. Through contact centers, valuable information can be routed to the appropriate people or systems, contacts can be tracked, and data may be gathered. It is generally a part of the company's customer relationship management infrastructure. The majority of large ...

  8. SQL Server Reporting Services - Wikipedia

    en.wikipedia.org/wiki/SQL_Server_Reporting_Services

    RDL reports can be viewed by using the standalone Report Server that comes with Microsoft SQL Server, or by using the ASP.NET ReportViewer web control, or by using the ReportViewer Windows Forms control. The latter method allows reports to be embedded directly into web pages or .NET Windows applications. The ReportViewer control will process ...

  9. Change request - Wikipedia

    en.wikipedia.org/wiki/Change_request

    A change request is declarative, i.e. it states what needs to be accomplished, but leaves out how the change should be carried out. Important elements of a change request are an ID, the customer (ID), the deadline (if applicable), an indication whether the change is required or optional, the change type (often chosen from a domain-specific ontology) and a change abstract, which is a piece of ...