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Nimsoft was an independent company software vendor that offered information technology (IT) monitoring, service desk products, and services. It was acquired by CA Inc. in 2010, and since October 2012 its products were integrated into that business. The Nimsoft brand is still used by CA.
Supportworks is an issue tracking system designed for use in help desk and information technology (IT) environments. Two branches of the software are developed concurrently, Supportworks ITSM, a certified ITIL compatible IT service management (ITSM) solution, [4] and Supportworks Helpdesk Professional. [3]
Help desk software is a computer program that enables customer-care operators to keep track of user requests and deal with other customer-care-related issues. [1]Generally, help desk software is part of an umbrella category called the service desk, which includes asset management and IT service management, and the two terms are sometimes used interchangeably.
Service Manager is an ITSM Tool using the ITIL framework providing a web interface for corporate changes, releases and interactions (request fulfillment) supported by a Service catalog and CMDB. For a summary of the functionality, screenshots , data sheets , white papers and more information refer to the sources listed above.
A service desk is a primary IT function within the discipline of IT service management (ITSM) as defined by ITIL. It is intended to provide a Single Point of Contact (SPOC) to meet the communication needs of both users and IT staff, [7] and also to satisfy both Customer and IT Provider objectives.
This is a comparison of notable free and open-source configuration management software, suitable for tasks like server configuration, orchestration and infrastructure as code typically performed by a system administrator.
Poison Profits. A HuffPost / WNYC investigation into lead contamination in New York City
It produces engine control software, electronic engine controls (EEC), fuel metering units (FMU), fuel pumps and engine actuators for a large number of common commercial and military aircraft. [1] Together these parts comprise the control system for a jet engine, responsible for delivering the correct amount of fuel and maintaining engine safety.
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