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  2. Service climate - Wikipedia

    en.wikipedia.org/wiki/Service_climate

    Service climate is a concept rooted in the study of social climate (Social environment), describing the collective perceptions within a group regarding customer service practices, behaviors, and values. It relates to how employees view organizational priorities and standards related to customer service quality and reflects how these priorities ...

  3. Socially responsible marketing - Wikipedia

    en.wikipedia.org/wiki/Socially_responsible_marketing

    Social responsibility in marketing is often discussed with ethics.The difference between the two is that what is considered ethical in terms of business, society and individually may not be the same thing––nor do all business actions necessarily have to be socially responsible in order to be considered ethical.

  4. Stakeholder theory - Wikipedia

    en.wikipedia.org/wiki/Stakeholder_theory

    Numerous articles and books written on stakeholder theory generally identify Freeman as the "father of stakeholder theory". [14] Freeman's Strategic Management: A Stakeholder Approach (1984) is widely cited in the field as being the foundation of stakeholder theory, [15] although Freeman himself refers to several bodies of literature used in the development of his approach, including strategic ...

  5. ‘The Customer Is NOT Always Right!’: Here’s What Retail ...

    www.aol.com/customer-not-always-retail-workers...

    Retail workers recently fantasized about what they would do if they were in charge. And we have to say: They've got some good ideas.

  6. Stakeholder (corporate) - Wikipedia

    en.wikipedia.org/wiki/Stakeholder_(corporate)

    A company's customers are entitled to fair trading practices but they are not entitled to the same consideration as the company's employees. The stakeholders in a corporation are the individuals and constituencies that contribute, either voluntarily or involuntarily, to its wealth-creating capacity and activities, and that are therefore its ...

  7. Human relations movement - Wikipedia

    en.wikipedia.org/wiki/Human_relations_movement

    Nonetheless, although Taylorism attempted to justify scientific management as a holistic philosophy, rather than a set of principles, the human relations movement worked parallel to the notion of scientific management. Its aim was to address the social welfare needs of workers and therefore elicit their co-operation as a workforce.

  8. Focusing on its community of customers has driven 23 straight ...

    www.aol.com/finance/focusing-community-customers...

    Their focus has been so intense on social media and marketing to Gen Z and millennials that it's fascinating that… Brady: The TikTok generation. Stoller: The TikTok Generation loves it.

  9. Socially responsible business - Wikipedia

    en.wikipedia.org/wiki/Socially_Responsible_Business

    A socially responsible business (SRB) is a generally for-profit venture that seeks to leverage business for a more just and sustainable world.The objective of the SRBs involves more than just maximizing profits for the shareholders; it is also about creating positive changes and making valuable contributions to the stakeholders such as the local community, customers, and staff. [1]