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Quality inspector in a Volkseigener Betrieb sewing machine parts factory in Dresden, East Germany, 1977. Quality control (QC) is a process by which entities review the quality of all factors involved in production. ISO 9000 defines quality control as "a part of quality management focused on fulfilling quality requirements". [1]
Quality management ensures that an organization, product, or service consistently functions as intended. It has four main components: quality planning, quality assurance, quality control, and quality improvement. [1] Customers recognize that quality is an important attribute when choosing and purchasing products and services.
Quality engineering is the discipline of engineering concerned with the principles and practice of product and service quality assurance and control. [1] In software development, it is the management, development, operation and maintenance of IT systems and enterprise architectures with high quality standard.
The first edition of Juran's Quality Control Handbook was published in 1951. He also developed the "Juran's trilogy", an approach to cross-functional management that is composed of three managerial processes: quality planning, quality control, and quality improvement. These functions all play a vital role when evaluating quality.
The quality control team tests and reviews software at its various stages to ensure quality assurance processes and standards at both the organizational and project level are being followed. [1] [2] (Some like Sommerville link these responsibilities to quality assurance rather than call it quality control. [3]) These checks are optimally ...
Total quality management (TQM) is an organization-wide effort to "install and make a permanent climate where employees continuously improve their ability to provide on-demand products and services that customers will find of particular value."
The American Society for Quality (ASQ) is a professional institute that examines the professional competency of candidates and, if found to be acceptable, awards them with official certification. This process helps to establish and maintain a minimum body of knowledge and skill level among certified engineers.
With the growing use of computers, systems emerged that handled a broader scope, including requirements management, design alternatives, quality control, and more; later tools followed the guidelines of organizations, such as the Capability Maturity Model of the Software Engineering Institute.