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  2. Performance improvement - Wikipedia

    en.wikipedia.org/wiki/Performance_improvement

    Performance is an abstract concept and must be represented by concrete, measurable goals or objectives. For example, baseball athlete performance is abstract as it covers many different types of activities. Batting average is a concrete measure of a particular performance attribute for a particular game role, batting, for the game of baseball.

  3. List of business terms - Wikipedia

    en.wikipedia.org/wiki/List_of_business_terms

    The foundations of an idea, which helps another related scheme or proposal Unique selling proposition (USP) Any aspect of an object that differentiates it from similar objects Win-win solution Providing a product or service which makes everyone happy, particularly both buyer and seller

  4. List of Latin phrases (V) - Wikipedia

    en.wikipedia.org/wiki/List_of_Latin_phrases_(V)

    by the road/way: The word denotes "by way of" or "by means of", e. g., "I will contact you via email". via media: middle road/way: This phrase describes a compromise between two extremes or the radical center political position. via, veritas, vita: the Way, the Truth, [and] the Life: Words of Jesus Christ in John 14:6; motto of many institutions

  5. List of Latin phrases (full) - Wikipedia

    en.wikipedia.org/wiki/List_of_Latin_phrases_(full)

    i.e., "from top to bottom", "all the way through", or "from head to toe". See also a pedibus usque ad caput. a contrario: from the opposite: i.e., "on the contrary" or "au contraire". Thus, an argumentum a contrario ("argument from the contrary") is an argument or proof by contrast or direct opposite. a Deucalione: from or since Deucalion

  6. Operational excellence - Wikipedia

    en.wikipedia.org/wiki/Operational_excellence

    Operational Excellence (OE) is the systematic implementation of principles and tools designed to enhance organizational performance, and create a culture focused on continuous improvement. It is intended to enable employees to identify, deliver, and enhance the flow of value to customers.

  7. Excellence theory - Wikipedia

    en.wikipedia.org/wiki/Excellence_theory

    The Excellence theory is a general theory of public relations that “specifies how public relations makes organizations more effective, how it is organized and managed when it contributes most to organizational effectiveness, the conditions in organizations and their environments that make organizations more effective, and how the monetary value of public relations can be determined”. [1]

  8. Service quality - Wikipedia

    en.wikipedia.org/wiki/Service_quality

    Service quality (SQ), in its contemporary conceptualisation, is a comparison of perceived expectations (E) of a service with perceived performance (P), giving rise to the equation SQ = P − E. [1] This conceptualistion of service quality has its origins in the expectancy-disconfirmation paradigm.

  9. Knowledge worker - Wikipedia

    en.wikipedia.org/wiki/Knowledge_worker

    In two empirical studies they have "proposed a new way of classifying the roles of knowledge workers and the knowledge actions they perform during their daily work." [ 2 ] : 150 The typology of knowledge worker roles suggested by them are "controller, helper, learner, linker, networker, organizer, retriever, sharer, solver, and tracker": [ 2 ...