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The DVLA handled 12,775 complaints in the year 2015/16, of which it failed to resolve 14.9% at first contact. Overall complaints for that year were down by 6.5%. The DVLA customer service excellence standard was retained. No details were provided on how this was measured.
DVLA was established in 1999 by Act 569 of Ghana's parliament. [1] The act allowed the authority to have a semi-autonomous status in the public sector organisation under the Ministry of Transport. The authority is responsible for ensuring safety on Ghanaian roads. The authority before the enactment of the DVLA Act was called Vehicle Examination ...
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The licence also shows whether a driver requires glasses or contact lenses to meet the legal driving requirements, if known. Drivers who obtained rights to drive category D1 minibuses before 1997 (by passing a test for the obsolete class A) must not drive such vehicles for hire or reward, nor accept any form of payment in money, goods or kind ...
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