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Progressive is the second-largest auto insurer in the United States as of the 2023 fiscal year, with 15.2% of the market, behind State Farm's share of 18.3%. [13] Progressive primarily offers its services through the internet, by telephone or through independent insurance agents. [14]
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Prior to being named CEO, Griffith served as Progressive's Personal Lines Chief Operating Officer since April, 2015, overseeing Progressive's Personal Lines, Claims, and Customer Relationship Management groups. Griffith joined Progressive as a Claims Representative in 1988 and has served in many key leadership positions during her tenure.
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Claims and loss handling is the materialized utility of insurance; it is the actual "product" paid for. Claims may be filed by insureds directly with the insurer or through brokers or agents. The insurer may require that the claim be filed on its own proprietary forms, or may accept claims on a standard industry form, such as those produced by ...
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