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Conflict is a normal part of working in teams, because it brings creativity and helps avoid groupthink. However, too much conflict can stop teams for doing their work and certain procedures should be followed to get back on track. Guffey, Rhodes, and Rogin describe their six-step process for dealing with conflict in teams: [13]
Organizational conflict, or workplace conflict, is a state of discord caused by the actual or perceived opposition of needs, values and interests between people working together. Conflict takes many forms in organizations. There is the inevitable clash between formal authority and power and those individuals and groups affected.
The model is straightforward, identifies many of the reasons why teams fail, and offers practical advice on how to build high-functioning teams. Lencioni also deserves credit for pointing out the following: The importance of the "first team". The need for leaders to teach teams how to win. The recognition of time wasted avoiding conflict.
Poor communication is the top cause, and almost one in four people say their managers handle conflict poorly. Shaun McAlmont has a few ideas for avoiding that unhealthy team dynamic.
Task conflict encourages greater cognitive understanding of the issue being discussed. This leads to better decision making for the groups that use task conflict. [13] The second is affective acceptance of group decisions. Task conflict can lead to increased satisfaction with the group decision and a desire to stay in the group. [14]
Using constructive conflict within small groups by bringing up problems and alternative solutions (while still valuing others) allows the group to work forward. [28] While "conflict may involve interpersonal as well as task issues", keeping a window open for dissent can prove very advantageous, as where a company "reaped big benefits because it ...
There are a number of antecedents of intragroup conflict. While not an exhaustive list, researchers have identified a number of antecedents of intragroup conflict, including low task or goal uncertainty, [5] increased group size, [6] increased diversity (i.e., gender, age, race), [7] [8] lack of information sharing, [9] and high task interdependence.
Interpersonal conflict among people at work has been shown to be one of the most frequently noted stressors for employees. [ 70 ] [ 71 ] Conflict can be precipitated by workplace harassment. [ 72 ] Workplace conflict is also associated with other stressors, such as role conflict , role ambiguity, and heavy workload .