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Zendesk, Inc. is an American company headquartered in San Francisco, California. It provides software-as-a-service products related to customer support, sales, and other customer communications. The company was founded in Copenhagen, Denmark, in 2007. Zendesk raised about $86 million in venture capital investments before going public in 2014. [2]
For example, if a customer support issue is caused by a software bug and reported to a help desk using one system, and then the fix is documented by the developers in another, and analyzed in a customer relationship management tool, keeping the records in each system up-to-date and notifying the customer manually using a swivel chair approach ...
Pinterest is an American social media service for publishing and discovery of information [5] in the form of pinboards. [6] This includes recipes, home, style, motivation, and inspiration on the Internet using image sharing. [7] Pinterest, Inc. was founded by Ben Silbermann, Paul Sciarra, and Evan Sharp, [8] and is headquartered in San ...
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Silbermann says that the genesis of Pinterest came from his love of collecting as a kid. "Collecting tells a lot about who you are," he said, and when they looked at the web "there wasn't a place to share that side of who you were." [9] Raising capital to start Pinterest was a hurdle that Silbermann thought laterally about. Silbermann entered ...
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The PLATO system was launched in 1960 at the University of Illinois and subsequently commercially marketed by Control Data Corporation.It offered early forms of social media features with innovations such as Notes, PLATO's message-forum application; TERM-talk, its instant-messaging feature; Talkomatic, perhaps the first online chat room; News Report, a crowdsourced online newspaper, and blog ...