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ITSM tools are frequently applied to other aspects of business, this practice is often called enterprise service management (ESM). [8] One of the big pushes in ITSM is automation of mundane tasks, this allows people who perform these tasks to take on more critical tasks, this process called IT process automation.
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Responding to growing dependence on IT, the UK Government's Central Computer and Telecommunications Agency (CCTA) in the 1980s developed a set of recommendations designed to standardize IT management practices across government functions, built around a process model-based view of controlling and managing operations often credited to W. Edwards Deming and his plan-do-check-act (PDCA) cycle.
COBIT (Control Objectives for Information and Related Technologies) is a framework created by ISACA for information technology (IT) management and IT governance. [1]The framework is business focused and defines a set of generic processes for the management of IT, with each process defined together with process inputs and outputs, key process-activities, process objectives, performance measures ...
More effective automation tools can also improve the number of servers or virtual machines that a single admin can handle. DCIM providers are increasingly linking with computational fluid dynamics providers to predict complex airflow patterns in the data center. The CFD component is necessary to quantify the impact of planned future changes on ...
Configuration Management (CM) is an ITIL-specific ITSM process that tracks all of the individual CIs in an IT system which may be as simple as a single server, or as complex as the entire IT department. In large organizations a configuration manager may be appointed to oversee and manage the CM process.
For example, the IBM "Yellow Book" conception of change control (as a subset of resource control) was strictly concerned with the transfer of deliverables from projects into production. [2] Similarly, Schiesser in IT Systems Management defines Change Management as "a process to control and coordinate all changes to an IT production environment."
Computer clustering capability with failover capability, for complete redundancy of hardware and software. Dynamic software updating to avoid the need to reboot the system for a kernel software update, for example Ksplice under Linux. Independent management processor for serviceability: remote monitoring, alerting and control.
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