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Pacific Premier Bank was originated from Life Bank and founded in 1983. [7] In 1991, the bank became a federally chartered stock savings bank. [8] In 1997 Pacific Premier Bancorp, Inc. was formed as a banking holding company. [1] In 2006, new depository branches were formed in Costa Mesa, Huntington Beach, and Los Alamitos. [8]
Callers dial 1-800 (888 or 866)-FREE411 [373-3411] from any phone in the United States to use the toll-free service. Sponsors cover part of the service cost by playing advertising messages during the call. Callers always hear an ad at the beginning of the call, and then another after they have made their request.
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In a call center or contact center environment, the call is then typically answered by a telephone system known as an automatic call distributor (ACD) or private branch exchange (PBX). The subsequent routing of the call may be done in many ways, ranging from simple to complex depending on the needs of the owner of the toll-free number.
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The service can be provided using an automated system, using voice recognition capability, DTMF technology, or by live customer service representatives. In India , a variation of telephone banking utilizing missed call numbers assigned to specific tasks (such as checking balances or performing money transfers) is offered by major banks.
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