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Zoho Office Suite is an US web-based online office suite containing word processing, spreadsheets, presentations, databases, note-taking, wikis, web conferencing, customer relationship management (CRM), [1] project management, [1] invoicing and other applications.
Zoho CRM was released in 2005, along with Zoho Writer, the company's first Office suite product. [7] Zoho Projects, Creator, Sheet, and Show were released in 2006. [7] Zoho expanded into the collaboration space with the release of Zoho Docs and Zoho Meeting in 2007. In 2008, the company added invoicing and mail applications, reaching one ...
Sridhar Vembu (born 1968) is an Indian billionaire business magnate and the founder and former chief executive officer of the Zoho Corporation. [2] According to Forbes, he is the 39th richest person in India with a net worth of $5.85 billion, as of 2024. [3]
System Creator License Implementation language(s) Back end Launch Date Faveo Helpdesk: Ladybird Web Solution Proprietary PHP: MySQL: 2015 GLPI: INDEPNET
In 2020 Zoho accused Freshworks of stealing Zoho's intellectual property, and the lawsuit was settled in 2021. [15] The company's annual recurring revenue was reported as over $200 million in 2020, over $300 million in 2021, and $400 million in 2022. [16] In 2023, Freshworks set a goal of $1 billion total revenue by 2026. [17]
Help Scout, legally Help Scout PBC, is a global remote company headquartered in Boston, Massachusetts, [1] specializing in help desk software. The company provides an email-based customer support platform, a knowledge base tool, and an embeddable search/contact widget for customer service professionals.
Knowledge-Centered Service (KCS; previously known as Knowledge-Centered Support) is a service delivery method that focuses on knowledge as a key asset of the organization implementing it. Development began in 1992 by the Consortium for Service Innovation , [ 1 ] a non-profit alliance of service organizations.
Help desk software is a computer program that enables customer-care operators to keep track of user requests and deal with other customer-care-related issues. [1]Generally, help desk software is part of an umbrella category called the service desk, which includes asset management and IT service management, and the two terms are sometimes used interchangeably.
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