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In 2015 Citizens Advice piloted a webchat service allowing people to contact Citizens Advice advisers online [50] both via online instant messenger service and via e-mail. Data from 2015 showed that 7% of all enquiries to Citizens Advice were through the webchat service [ 48 ] and 80,000 webchat enquiries were answered.
Dame Clare Moriarty DCB (born 6 April 1963) is the Chief Executive of Citizens Advice and a former British civil servant, who served as permanent secretary of the Department for Environment, Food and Rural Affairs between 2015 and 2019 and as Permanent Secretary of the Department for Exiting the European Union (DExEU) from March 2019 until January 2020. [1]
Citizens Advice Edinburgh (CAE), is a registered charity (number SC038195), based in Edinburgh, Scotland.Founded in 1939, Citizens Advice Edinburgh is a member of the Scottish Association of Citizens Advice Bureaux, and provides free, confidential, independent and impartial advice to Edinburgh residents.
CAS launched a national helpline in 2005, called Citizens Advice Direct, staff were based in Glasgow city centre. [ 1 ] In 2012 a study showed that most of CAS's activity was the provision of advice across five areas: benefits, debt, employment, housing and relationship. [ 2 ]
The Witness Service (also known as Citizens Advice Witness Service [1]) is a service in England and Wales for witnesses who have to give evidence in criminal courts. [1] The Witness Service offers practical and emotional support and is a free service. [ 2 ]
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BronxWorks is a human service organization and settlement house based in the Bronx, New York City that was founded as Citizens Advice Bureau in the Morris Heights section in 1972.
Dame Gillian Guy, Baroness Bichard DBE is a British administrator who is currently the Independent Assessor of the Financial Ombudsman Service. [1] She was previously chief executive officer of Citizens Advice, a network of charitable organisations employing 7,000.