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Customers who tried to cancel services by contacting customer service faced obstacles, including dropped calls and multiple transfers between representatives; others continued to be billed by Adobe, under the mistaken belief that they had successfully ended their subscriptions. [10] [145] [146] [147]
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Adobe first announced the Creative Cloud in October 2011. Another version of Adobe Creative Suite was released the following year. [6] On May 6, 2013, Adobe announced that they would not release new versions of the Creative Suite and that future versions of its software would be available only through the Creative Cloud.
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