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Seeking examples to follow rather than developing solutions; Excuses, such as "our problems are different" The mistaken belief that management skills can be taught in classes [40] Reliance on quality control departments rather than management, supervisors, managers of purchasing, and production workers
Total quality management (TQM) is an organization-wide effort to "install and make a permanent climate where employees continuously improve their ability to provide on-demand products and services that customers will find of particular value."
Kaoru Ishikawa (石川 馨, Ishikawa Kaoru, July 13, 1915 – April 16, 1989) was a Japanese organizational theorist and a professor in the engineering faculty at the University of Tokyo who was noted for his quality management innovations.
Dorian Shainin (September 26, 1914 – January 7, 2000) was an American quality consultant, aeronautics engineer, author, and college professor most notable for his contributions in the fields of industrial problem solving, product reliability, and quality engineering, particularly the creation and development of the "Red X" concept.
Definition of quality: Quality is defined as conformance to requirements, with requirements encompassing both product specifications and customer expectations. Quality system: The quality management system should be based on defect prevention, rather than relying on inspection or correction after the fact.
Individuals who have contributed to business thought on improvement, process management and quality. Pages in category "Quality experts" The following 21 pages are in this category, out of 21 total.
Quality Control is the ongoing effort to maintain the integrity of a process to maintain the reliability of achieving an outcome. Quality Assurance is the planned or systematic actions necessary to provide enough confidence that a product or service will satisfy the given requirements.
Masaaki Imai (今井 正明, Imai Masaaki), 1930–2023, was a Japanese organizational theorist and management consultant known for his work on quality management, specifically on kaizen. Known as the father of Continuous Improvement (CI), Masaaki Imai has been a pioneer and leader in spreading the kaizen philosophy all over the world. [1 ...