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LiveChat is an online customer service software with online chat, help desk software, and web analytics capabilities. [1]It was first launched in 2002 [2] [3] and is currently developed and offered in a SaaS (software as a service) business model by Text.
LiveChat is the main product sold by the company. It is a live support software and help desk software used by companies to provide real-time communication with customers using different communication channels: online chat on the website and inside mobile applications, email, and social media (such as Facebook Messenger and Twitter).
Online chat includes web-based applications that allow communication – often directly addressed, but anonymous between users in a multi-user environment. Web conferencing is a more specific online service, that is often sold as a service, hosted on a web server controlled by the vendor.
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[6] [7] [8] [4] It was rated by PCMag as "the simplest mobile chat application out there, with a good range of support." [ 5 ] In 2017, Tango entered the live-streaming space, and has become a B2C platform for Live Video Broadcasts, combining high-quality video streaming, a live messaging chat and a digital economy.
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