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“Instead, it’s acknowledging how one’s actions or words hurt someone else.” In learning to apologize, I’ve had to remind myself that impact is always more important than intent. Just ...
A sincere apology goes a long way in starting the healing process, but the person who's been hurt may not be quite ready to move on and require more time to sort through their feelings and needs.
When a group is at fault, such as a business, the effects of an apology might depend upon the person who makes the apology. For example, people will be more empathetic if an employee apologizes for a business error, but they may feel a better sense of justice if the head of the company makes the apology and offers compensation. [10]
A non-apology apology, sometimes called a backhanded apology, empty apology, nonpology, or fauxpology, [1] [2] is a statement in the form of an apology that does not express remorse for what was done or said, or assigns fault to those ostensibly receiving the apology. [3] It is common in politics and public relations. [3]
Content that provides new information to the recipient is considered more sensitive and better received than content that insults the person's intelligence. [8] In terms of delivery, hurtful communication packaged in the form of giving unsolicited advice may be seen as more supportive than the same information in the form of giving orders.
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Think Before Speaking. Being aware of the language that you use in your daily life is a good start. You might be inadvertently hurting those in distress by your unguarded use of words like ...
Harvey and Keashly found that length of time at work was able to predict workplace aggression such that the longer hours a person worked, the more likely they were to report aggression. The authors attributed this finding to two possible reasons. First, the more hours worked, the greater statistical probability of being victimized.