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It is tailored for remote support and collaboration, offering configurable service management tools, screen recording, and reporting features. PROXY Air: A hosted remote desktop service designed to eliminate the need for customers to manage an on-premises server. As of November 16, 2022, the latest version of the software is v10.5 Hotfix #2.
Microsoft Remote Desktop, also called Remote Desktop, is a modern client for RDS released in September 2012. Compared to the older Remote Desktop Connection, the program offers a touch-friendly interface. [8] It allows users to connect to remote PCs, RemoteApp programs, session-based desktops, and virtual desktops. [9]
One of the most used tools in remote support sessions are the ones that allow desktop sharing. [2] It is also possible to provide what is commonly called Unattended Support (the technician is granted total remote access to the client’s computer, even when he is not physically close to it).
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Goverlan Reach Remote Control (RC) is a remote desktop support software option for IT specialists. [6] Goverlan allows for remote control and desktop sharing.With Goverlan, administrators can remote shadow multiple client sessions in a single pane and multiple administrators can participate in a single remote control session. [7]
The current name, Remote Utilities, was given to version 4.3 in mid-2010 as part of a rebranding effort. After version 4.3, Remote Utilities released version 5.0 in 2011 with a major update. On 27 April 2012 there was a minor update for version 5.2 which included new features, a free license, and an updated licensing model. [13]