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  2. Customer service representative - Wikipedia

    en.wikipedia.org/wiki/Customer_service...

    A Firestone customer service representative in Berkeley Heights, New Jersey. Customer service representatives, customer service advisors, customer service agents, or customer service associates are employees who interact with customers to handle and resolve complaints, process orders, and provide information about an organization’s products and services.

  3. Workforce management - Wikipedia

    en.wikipedia.org/wiki/Workforce_management

    Workforce management (WFM) is an institutional process that maximizes performance levels and competency for an organization.The process includes all the activities needed to maintain a productive workforce, such as field service management, human resource management, performance and training management, data collection, recruiting, budgeting, forecasting, scheduling and analytics.

  4. Data center management - Wikipedia

    en.wikipedia.org/wiki/Data_center_management

    Information technology operations, or IT operations (IT ops), are the set of all processes and services managed by IT staff [32] for use by internal or external clients. The term refers to the application of operations management to the technology used to run the business.

  5. Remote work - Wikipedia

    en.wikipedia.org/wiki/Remote_work

    Remote workers may feel pressure to produce more output in order to be seen as valuable, and reduce the idea that they are doing less work than others. This pressure to produce output, as well as a lack of social support from limited coworker relationships and feelings of isolation, leads to lower job engagement in remote workers. [100]

  6. Operations management for services - Wikipedia

    en.wikipedia.org/wiki/Operations_management_for...

    Service Blueprint The service blueprint is a way to describe the flow of a customer through a service operation from the start to the finish, along with the actions provided by the service providers both in interaction with the customer and in the "back room" out of sight of the customer. For example, if a customer wishes to purchase a suit ...

  7. Doctors Say This Nighttime Behavior Can Be A Sign Of Dementia

    www.aol.com/lifestyle/doctors-nighttime-behavior...

    Here's how to distinguish "sundowning"—agitation or confusion later in the day in dementia patients—from typical aging, from doctors who treat older adults.

  8. Viewer's guide to the new College Football Playoff

    www.aol.com/sports/viewers-guide-college...

    After years of waiting for a bigger and better College Football Playoff, the moment has finally arrived.The bracket is set and the games are here. The inaugural 12-team field has a few surprises ...

  9. Operations management - Wikipedia

    en.wikipedia.org/wiki/Operations_management

    As a result, services cannot be produced in one location and transported to another, like goods. Service operations are therefore highly dispersed geographically close to the customers. Furthermore, simultaneous production and consumption allows the possibility of self-service involving the customer at the point of consumption (e.g. gas stations).

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