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111 is a free-to-call single non-emergency number medical helpline operating in England, Scotland and Wales. The 111 phone service has replaced the various non-geographic 0845 rate numbers and is part of each country's National Health Service: in England the service is known as NHS 111; [1] in Scotland, NHS 24; [2] and in Wales, NHS 111 Wales.
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‘NHS 111 Online is available to signpost people to the best option for their care needs ahead of winter,’ the NHS national medical director said.
People in England [28] and Scotland can access these services by dialling the free-to-call 111 number. Scotland's service is run by NHS24. [29] The telephone number for NHS Direct Wales/Galw Iechyd Cymru [30] was 0845 4647, but the 111 service was rolled out across all areas in 2022. [31]
A study by the National Audit Office in July 2014 of people in England found that the urgent care system is complex and many people do not know how to contact out-of-hours GP services or even that such services exist; [10] that 26% had not heard of out-of-hours GP services, and 19% had not heard of NHS 111.
The incident is affecting services in all four nations of the UK.
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By October 2011, the Department of Health announced plans to extend NHS 111 – and Pathways – across the UK by 2013 to replace NHS Direct. [10] Its role in emergency medicience received media coverage from the BBC that focused on the hope that it would reduce unnecessary ambulance dispatches as an improvement on the existing AMPDS or ...