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211 is a special abbreviated telephone number reserved in the North American Numbering Plan (NANP) as an easy-to-remember three-digit code to reach information and referral services to health, human, and social service organizations. Like the emergency telephone number 911, 211 is one of the eight N11 codes of the North American Numbering Plan ...
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Iran Crisis Text Line: It is a free, confidential 24/7 national text-message service. 123 New Zealand: Lifeline Aotearoa is an organization providing free 24-hour counseling and phone help lines. It provides support, information and resources to people at risk of suicide, family and friends affected by suicide and people supporting someone with ...
Toll-free traffic may also be routed depending upon the location of the caller. For instance, if a company has call centers in the north and in the south, they may express a preference to have their southern callers speak with people in the southern call centers.
My feeling is that in the U.S., the original use of 211 was for placing long distance calls, and this remained as the primary use of 211 for several decades, thus should be the first listed use in 2-1-1#United_States (rather than the current mention of this as used by New York Telephone for an "automated credit request").