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  2. IRS still has ways to go in modernizing, improving service ...

    www.aol.com/finance/irs-still-ways-modernizing...

    A sign outside the Internal Revenue Service building is seen, May 4, 2021, in Washington, D.C. The IRS is still too slow to process amended tax returns, answer taxpayer phone calls, and resolve ...

  3. IRS insider reportedly calls out agency's use of ancient tech ...

    www.aol.com/finance/irs-insider-reportedly-calls...

    IRS insider reportedly calls out agency's use of ancient tech and lousy customer service — but these issues have been known about for years Lou Carlozo September 4, 2024 at 7:15 AM

  4. IRS makes 'extraordinary transition' but delays remain ...

    www.aol.com/irs-makes-extraordinary-transition...

    The same people — IRS customer service representatives in the agency’s accounts management function — answer the phones and process the paper. For the 2023 filing season, the Treasury set a ...

  5. IRS Whistleblower Office - Wikipedia

    en.wikipedia.org/wiki/IRS_Whistleblower_Office

    The IRS Whistleblower Office is a branch of the United States Internal Revenue Service that will "process tips received from individuals, who spot tax problems in their workplace, while conducting day-to-day personal business or anywhere else they may be encountered." [2] Tipsters should use IRS Form 211 to make a claim. [3]

  6. Office of the Taxpayer Advocate - Wikipedia

    en.wikipedia.org/wiki/Office_of_the_Taxpayer...

    The office replaced the previous Office of the Ombudsman within the IRS. [8] The Taxpayer Advocate was initially appointed by the IRS commissioner until the Internal Revenue Service Restructuring and Reform Act of 1998 transferred appointment authority to the United States Secretary of the Treasury.

  7. Office of Professional Responsibility (IRS) - Wikipedia

    en.wikipedia.org/wiki/Office_of_Professional...

    The Office of Professional Responsibility (OPR) at the U.S. Internal Revenue Service (IRS) is responsible for all matters related to "tax practitioner" misconduct, discipline and practice before the IRS under 31 CFR Subtitle A, Part 10 (Circular 230, Regulations Governing Practice before the Internal Revenue Service).

  8. Yellen says Republicans' IRS funding cut would hurt customer ...

    www.aol.com/news/yellen-says-republicans-irs...

    THE TAKE: Yellen is emphasizing improvements in customer service at the IRS as a key selling point for last year's $80 billion investment over a decade to beef up the IRS' tax collections, audits ...

  9. Commissioner of Internal Revenue - Wikipedia

    en.wikipedia.org/wiki/Commissioner_of_Internal...

    The Commissioner of Internal Revenue is the head of the Internal Revenue Service (IRS), [1] an agency within the United States Department of the Treasury. [2]The office of Commissioner was created by Congress as part of the Revenue Act of 1862. [3]