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"The customer is always right" is a motto or slogan which exhorts service staff to give a high priority to customer satisfaction. It was popularised by pioneering and successful retailers such as Harry Gordon Selfridge, John Wanamaker and Marshall Field. They advocated that customer complaints should be treated seriously so that customers do ...
The Harvard sentences, or Harvard lines, [1] is a collection of 720 sample phrases, divided into lists of 10, used for standardized testing of Voice over IP, cellular, and other telephone systems. They are phonetically balanced sentences that use specific phonemes at the same frequency they appear in English.
Getty Images When it comes to getting fast customer service, the early bird gets the worm. That's the finding of a new study by ZenDesk, a provider of customer service software. The company looked ...
Anytime a radio call is made (excepting "standby", where the correct response is silence), there is some kind of response indicating that the original call was heard. 613's "Roger" confirms to 610 that the information was heard. In the second radio call from 610, direction was given. 613's "Wilco" means "will comply."
Image credits: PsychoticSM Similarly, this sort of entitlement isn’t just modern, even if it feels like it. American journalist Damon Runyon wrote "the customer is always right in taking ...
The head of the global remittance service provider says building a 'customer centric' culture has been a top-down operation. Remitly CEO says taking customer service calls is what he looks forward ...
Loaded language [a] is rhetoric used to influence an audience by using words and phrases with strong connotations. This type of language is very often made vague to more effectively invoke an emotional response and/or exploit stereotypes.