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  2. AOL Mail

    mail.aol.com

    Get AOL Mail for FREE! Manage your email like never before with travel, photo & document views. Personalize your inbox with themes & tabs. You've Got Mail!

  3. The customer is always right - Wikipedia

    en.wikipedia.org/wiki/The_customer_is_always_right

    "The customer is always right" is a motto or slogan which exhorts service staff to give a high priority to customer satisfaction. It was popularised by pioneering and successful retailers such as Harry Gordon Selfridge, John Wanamaker and Marshall Field. They advocated that customer complaints should be treated seriously so that customers do ...

  4. Harvard sentences - Wikipedia

    en.wikipedia.org/wiki/Harvard_sentences

    The Harvard sentences, or Harvard lines, [1] is a collection of 720 sample phrases, divided into lists of 10, used for standardized testing of Voice over IP, cellular, and other telephone systems. They are phonetically balanced sentences that use specific phonemes at the same frequency they appear in English.

  5. Here's the Best Time to Call Customer Service - AOL

    www.aol.com/news/on-best-time-to-call-customer...

    Getty Images When it comes to getting fast customer service, the early bird gets the worm. That's the finding of a new study by ZenDesk, a provider of customer service software. The company looked ...

  6. Procedure word - Wikipedia

    en.wikipedia.org/wiki/Procedure_word

    Anytime a radio call is made (excepting "standby", where the correct response is silence), there is some kind of response indicating that the original call was heard. 613's "Roger" confirms to 610 that the information was heard. In the second radio call from 610, direction was given. 613's "Wilco" means "will comply."

  7. “I Still Need An ID”: 50 Examples Of Unhinged Customer ...

    www.aol.com/lifestyle/still-id-55-examples...

    Image credits: PsychoticSM Similarly, this sort of entitlement isn’t just modern, even if it feels like it. American journalist Damon Runyon wrote "the customer is always right in taking ...

  8. Remitly CEO says taking customer service calls is what he ...

    www.aol.com/finance/remitly-ceo-says-taking...

    The head of the global remittance service provider says building a 'customer centric' culture has been a top-down operation. Remitly CEO says taking customer service calls is what he looks forward ...

  9. Loaded language - Wikipedia

    en.wikipedia.org/wiki/Loaded_language

    Loaded language [a] is rhetoric used to influence an audience by using words and phrases with strong connotations. This type of language is very often made vague to more effectively invoke an emotional response and/or exploit stereotypes.