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CD Baby was founded in 1998 by Derek Sivers during the dot-com craze. [5]In 2000, it moved to Portland, Oregon, where they remain headquartered today. In 2004, CD Baby began offering a digital music distribution and became an early partner of iTunes.
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Good quality customer service is usually measured through customer retention. Customer service for some firms is part of the firm’s intangible assets and can differentiate it from others in the industry. One good customer service experience can change the entire perception a customer holds towards the organization. [3] It is expected that AI ...