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Businesses can rely on contact center telephony services to respond to their customers’ queries over phone, email, chat, fax, etc. Integrating it with their customer relationship management tools, entire contact details of customers and their interaction sessions with different customer service representatives can be found at one place.
It was established in 1998 and offered distribution for artists in physical and online format, however it discontinued the physical media service and went digital only in June 2023. In 2018, CD Baby was one of the three companies with preferred partner status with Apple Music . [ 4 ]
Customer service is the assistance and advice provided by a company through phone, online chat, mail, and e-mail to those who buy or use its products or services. Each industry requires different levels of customer service, [ 1 ] but towards the end, the idea of a well-performed service is that of increasing revenues.