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Global Tel Link (GTL), formerly known as Global Telcoin, Inc. and Global Tel*Link Corporation, is a Reston, Virginia–based telecommunications company, founded in 1989, that provides Inmate Calling Service (ICS) through "integrated information technology solutions" for correctional facilities [1] [2] which includes inmates payment and deposit, facility management, and "visitation solutions". [2]
In order to use an inmate telephone service, inmates must register and provide a list of names and numbers for the people they intend to communicate with. [5] Call limitations vary depending on the prison's house rule, but calls are typically limited to 15 minutes each, and inmates must wait thirty minutes before being allowed to make another call. [6]
Another method is through the inmate phone contracts themselves. Often facilities are able to negotiate commissions on the phone contracts. Correctional facilities can forgo a negotiable percentage of commission in order to have the inmate phone service provider purchase the equipment and software for video visitation.
NCIC Correctional Services (NCIC) owns and operates the largest employee-held inmate telephones company in the world. As of June 2019, the company served a total of over 750 prisons in over 8 countries. [1] and is certified in all US states and Canada. [2] Headquartered in Longview, Texas, United States, NCIC processes over 500,000 calls per day.
Under the final rules, the cost of a 15-minute phone call would drop to 90 cents from as much as $11.35 in large jails, while in small jails, it would cost $1.35 instead of $12.10.
During the 2010s, Securus was one of a number of companies which provided telephone service to individuals in US correctional facilities. [7] Securus was partially acquired by ABRY Partners from Castle Harlan in 2013 for $640 million. [8] [9] The company was the target of a data breach of about 70 million records of phone calls in July 2015. [10]
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Educational programs were introduced for inmates, as well as work details. COs received better training, to reduce prisoner abuse and ensure that force was used only when emergency situations warranted it. The number of inmate-on-CO assaults dropped significantly in the following years.
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