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Customer support is a range of consumer services to assist customers in making cost-effective and correct use of a product. [ 9] It includes assistance in planning, installation, training, troubleshooting, maintenance, upgrading, and disposal of a product. [ 9] These services may even be provided at the place in which the customer makes use of ...
Customer Support is a range of services to assist customers in making cost effective and correct use of a product. It includes assistance in planning, installation, training, troubleshooting, maintenance, upgrading, and disposal of a product. [ 1] Regarding technology products such as mobile phones, televisions, computers, software products or ...
Managed services is the practice of outsourcing the responsibility for maintaining, and anticipating need for, a range of processes and functions, ostensibly for the purpose of improved operations and reduced budgetary expenditures through the reduction of directly-employed staff. [ 1][ 2][ 3] It is an alternative to the break/fix or on-demand ...
The table below lists information technology initialisms and acronyms in common and current usage. These acronyms are used to discuss LAN, internet, WAN, routing and switching protocols, and their applicable organizations. [ 1][ 2][ 3] The table contains only current, common, non-proprietary initialisms that are specific to information technology.
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CRM—Customer Relationship Management; CRS—Computer Reservations System; CRT—Cathode-Ray Tube; CRUD—Create, Read, Update and Delete; CS—Cable Select; CS—Computer Science; CSE—Computer Science and Engineering; CSI—Common System Interface; CSM—Compatibility Support Module; CSMA/CD—Carrier-sense multiple access with collision ...
Primary uses are to create brand awareness, engage customers by conversation (e.g., customers provide feedback on the firm) and providing access to customer service. [89] Social media's peer-to-peer communication shifts power from the organization to consumers, since consumer content is widely visible and not controlled by the company. [90]
A customer advocacy policy encompasses all aspects of customer contact, including products, services, sales and complaints. Some examples of a customer advocacy approach are suggesting a product even if the profit margin is less for the company, setting service call appointments based on the customer's (not the company's) preferred hours, or recommending a competitor's product because it is ...