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It differs from operations management in general, since the processes of service organizations differ from those of manufacturing organizations. [2]: 2–7 In a post-industrial economy, service firms provide most of the GDP and employment. As a result, management of service operations within these service firms is essential for the economy. [3]
The National Programme on Technology Enhanced Learning (NPTEL) is an Indian e-learning platform for university-level science, technology, engineering, and mathematics (STEM) subjects. NPTEL is the largest e-repository in the world of courses in engineering, basic sciences and selected humanities and management subjects. [1]
NPTEL is a joint initiative of the IITs and IISC. NPTEL offers online courses and certifications in various fields [23] and has set up a system to provide certificate courses in different colleges across India termed as NPTEL- local chapters. [24] A local chapter will be under one faculty member of the college as one Single Point of Contact (SPOC).
Manufacturing & Service Operations Management is a bi-monthly peer-reviewed academic journal established in 1999 that is published by the Institute for Operations Research and the Management Sciences. It covers analytical research about operations management in the manufacturing/service industry.
A service desk is a primary IT function within the discipline of IT service management (ITSM) as defined by ITIL. It is intended to provide a Single Point of Contact (SPOC) to meet the communication needs of both users and IT staff, [7] and also to satisfy both Customer and IT Provider objectives.
In order to perform effective and efficient service integration and management, multi-sourcing clients require key IT capabilities. They need to build and continuously improve these capabilities for performing successful service integration and management. In total, research identifies six key IT capabilities that clients should build and optimize.
To improve the quality of higher education in India, IIT Madras came up with an initiative called NPTEL (National Programme on Technology Enhanced Learning) [57] in the year 2003. [58] As per this initiative, all the IITs, along with the IISc Bangalore would come up with a series of video lecture-based courses across all the streams of ...
These are support procedures that are necessary for day-to-day operations - things like common passwords, equipment and tools access, organisational forms and timesheets, meeting minutes and agendas, and customer Service Reports. This is not necessarily 'network admin', but also 'network operations admin'.